Returns & Exchanges to the UK:
We appreciate you might change your mind, or your not totally happy with the style or size so we offer returns within 14 days of your order.
To make it as easy as possible, simply follow the below steps:
- Print off this form and fill out here. If you don't have a printer please include a written note and remember to include your order number and full name.
- Make sure all items are in the parcel, including the form.
- Send to the below address. We recommend sending tracked or recorded delivery and maintain the receipt for proof of return. We cannot be responsible for any missing parcels.
All items must be returned unworn, unwashed, and neatly folded in the original packaging including all tags. We reserve the right to adjust your return if it does not comply with our returns policy.
Please note for any Buy One, Get One Free offers, we can only accept returns of both items.
On receipt of your returned items, we will refund the price paid on the original payment card. Please note shipping costs are not refunded. Refunds are processed within 10 days of us receiving the items.
For exchanges, we can send these out free of charge, simply get in touch with us at hello@renuethelabel.com and we can process your exchange.
International Returns:
We are sorry to say we cannot offer free international exchanges. Please return your original items and reorder in the correct size.
- Print off and fill out this form. Remember to include your order number.
- Make sure all items are in the parcel, including the form.
- Return to the below address:
- Book a secure trackable courier and retain proof of postage. We cannot be responsible for items lost in transit.
Any questions please e-mail us at hello@renuethelabel.com with your order number.