We want this to be the start of a NUE relationship. For you and your underwear. But we understand that sometimes it isn’t quite right.
We offer exchanges and returns on all our products within 14 days after receiving your parcel.
All items must be returned unworn, unwashed, and neatly folded in the original packaging including all tags. If you fail to do so, we will not accept your return.
On receipt of your returned items, we will refund the price paid on the original payment card. Please note shipping costs are not refunded. Refunds are processed within 10 days of us receiving the items.
We offer a free exchange and returns service for our UK customers. Here’s how to process them:
UK:
- Print off this form and fill out here. Remember to include your order number.
- Make sure all items are in the parcel, including the form.
- Fill in your free returns label here.
- Print out and take to the post office.
For international returns please follow the below procedure. We are sorry to say we cannot offer free international exchanges. Please return your original items and reorder in the correct size.
International:
- Print off and fill out this form. Remember to include your order number.
- Make sure all items are in the parcel, including the form.
- Return to the below address:
- Book a secure trackable courier and retain proof of postage. We cannot be responsible for items lost in transit.
Any questions please e-mail us at hello@renuethelabel.com with your order number.