Returns & Exchanges 

• Return items within 28 days of receipt, unwashed, unworn and in the original packaging with tags attached
• Refunds are processed within 7 days of warehouse receipt
• Shipping, duties and taxes are non-refundable
• Returns are charged a £3.95 processing fee (excludes faulty items)
• Health and hygiene is taken very seriously - always try on underwear over your own underwear
• We reserve the right to reject your return if it does not comply with our returns policy and meet our hygiene standards including deodorant marks, perfume or stains

UK Returns

• Return or exchange your items via our portal here
  
• Free exchanges available - preferred size or colour is requested on the portal. By choosing your preference for your exchange item this does not secure it until the original item has been returned to us. 
  
• Retain proof of postage and tracking details until the refund has been processed - we cannot be held responsible for any lost items if you do not have the tracking information

International Returns: 

We are sorry to say we cannot offer free international exchanges. Please return your original items and reorder in the correct size. 

• Print off and fill out this form. Remember to include your order number. 
• Make sure all items are in the parcel, including the form. 
• Return to the below address: 

• Book a secure trackable courier and retain proof of postage. We cannot be responsible for items lost in transit. 

Any questions please e-mail us at hello@renuethelabel.com with your order number.